Where is the SerenaSeat made?
The SerenaSeat is proudly manufactured in Ottawa, Canada.
How does your seat support 500lbs/227kg without legs?
The design of the SerenaSeat frame with the installation into a secure structure allows for a weight capacity up to 500lbs/227kg.
How do I clean the seat?
The back rests lift out to allow for cleaning of the wall behind seat. Clean seat with water and then wipe dry using a soft cloth. Do not use abrasive cleaning products (which can scratch the wood finish).
What is the seat finish?
Each slat is finished with Rubio Monocoat, an extremely durable 2-part natural oil finish that does not contain volatile organic compounds (VOCs) or other harmful chemicals.
Will the seat fade?
Through our tests, only contact with direct sunlight causes the seat to weather over time (similar to other woods).
How do I maintain the bamboo?
While uncommon, water discoloration may be noticed when exposed to the wood and this is due to the natural oils in the wood reacting with minerals present in certain types of water. The applied oil finish reduces the effects of this natural discoloration in nearly every case, but wipe down after use if discoloration is observed. No two seats are exactly alike and indentations, slight cracks and color variations are to be expected.
What is the Limited Lifetime Warranty?
Products are covered by a limited lifetime warranty against defects in materials and workmanship for the original purchaser. Warranty excludes damage caused by misuse, wood material and stain, accidental damage, alteration, normal wear and tear, or the use of corrosive or abrasive cleaning products. The manufacturer shall not be liable for indirect, consequential damages, or for the cost of any corrective work done without HealthCraft Products Inc. prior approval. Total liability shall in no event exceed the purchase price of the goods. For complete warranty information, see the instructions for terms and conditions.