Chalspec FAQ

For over 30 years we have been adapting residential environments for people with limited mobility. Our experience has taught us that people may need to purchase specific items to improve their quality of life. The symbols are designed to help customers navigate the website and select products which are suitable for their situation. To find out more click here to visit the Our People page.
The symbols provide general guidance based on recommendations we have made to the people we have served over the years and should not be taken as medical advice. Every situation is unique and individuals might have specific requirements which fall outside our standard categories. Please remember to follow the advice of your medical team, and if you are in any way uncertain please Contact Us to make an enquiry.
In most cases it is easy to remodel a home for basic mobility needs and fall prevention. Go to the Our People page and check the profiles for Larry and Betty to see if their situation resembles your own. At the bottom of the pop-up your will find a link which shows a list of the products we have selected for that category. If you have any further questions please feel free to Contact Us.
Under these circumstances it's likely you will need to make a variety of adjustments to your home in order to accommodate their needs. Go to the Our People page and check the profiles for Sophie and Jacy to see if their situation resembles your own. At the bottom of the pop-up your will find a link which shows a list of the products we have selected for that category. If you would like to request a consultation from our resident expert please Contact Us.
We work with a carefully curated selection of the best suppliers available to source products which offer value and reliability. To find out more about our suppliers click here to visit the Our Brands page.
Challenge Specialties Inc is an intermediary dealer so items will be shipped directly by the supplier. Estimated delivery times are indicated in the lower right-hand panel on the product page. Once your product is ordered we will immediately issue an instruction to the supplier, and forward the tracking number to you as soon as we receive it. Click here to find out more about our Shipping Policy.
Our refund and returns policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund. For more information click here to read our Refund & returns policy.
Challenge Specialties Inc is registered in Arlington TX therefore customers from Texas will be subject to our local tax conditions. Customers from other states will pay sales tax based on the relevant rate for online traders. Customers who are entitled to tax-deductions are advised to retain the receipts and claim back the tax from the appropriate authorities. If you have any questions related to sales tax or would like to request an exemption code please click here to contact our customer care team.
At Challenge Specialties our mission is to support families and enable people to experience a better quality of life. So we'd love to hear about how our products have helped you and your family, and share your stories with others in our community. Please click here to submit your feedback and testimonials.
Our objective at ChalSpec.com is to help families in their daily lives, not just to provide information about products. If you've got a specific article you think our community would benefit from, or if you'd like to join our volunteer team to start posting and sharing content, please get in touch via e-mail at community@chalspec.com or by using the Contact Us form.