Shipping Information

For items that cost over $50 but do not require freight delivery we offer FREE SHIPPING . For items that cost less we will factor in shipping to the listed price - so the price you see is the price you pay (subject to Sales Tax).

High ticket items that require freight shipping will need to be discussed in more detail so we can make sure they are suitable for the space you are planning to install them. Just complete the request form on the product page and one of our staff will be in touch to talk through the options and give you a quote.

As soon as your complete the payment we'll send you a confirmation e-mail and forward a purchase order over to the supplier.

Our customer care team will liaise with the supplier to make sure the order has been received and check on the expected delivery time.

The supplier will ship your order directly from their warehouse. We will e-mail you a tracking number and delivery details as soon as we receive them.

The delivery company will deliver to the shipping address supplied with your order. For larger items they may need to arrange a time so you can take receipt of the product when it arrives.

Upon receipt please make sure your product is in good condition and nothing is missing. If you do find any problems please call us immediately so we can help liaise with the supplier.

Spread the word and send us your feedback! We'd love to hear about how our products have helped improve your quality of life, and share the information with our community.

Please note Challenge Specialties Inc. is an intermediary dealer and does not ship products directly. We cannot accept liability if there is a problem caused by our supplier, but we will do our best to help you resolve any issues that arise.

Please check our Returns Policy for full details of the terms and conditions. If you have any questions about our shipping policy or want to find out more please check our FAQ Page or feel free to Contact Us.